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| Policies and Procedures: The Nuts and Bolts That Keep Your Nonprofit from Crashing |
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I've been spending a fair amount of time lately helping nonprofits beef up their policies and procedures. This is not a wildly popular task. The nonprofits' leaders believe they have better things to do - orphans to feed, dramas to perform, diseases to quash. If they aren't actually doing this work, they assume they should be raising funds. Why should they use their precious time and energy to put these boring things on paper that no one will look at anyway? They know they are all good people with good motives. They don't need to be told not to steal.
What they are forgetting is that nothing substantive works well unless strong procedures are already in place. When you go to a restaurant, you assume the food preparers have washed their hands, sterilized the dishes, and cooked your food sufficiently long to kill bacteria. Those steps are procedural, but vital to your enjoyment of the meal. The nuts and bolts of your car and the airline mechanic's checks of your plane are also procedural matters that allow you to drive or fly without incident.
Your nonprofit organization's policies and procedures perform a similar function.
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