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| Staffing for Technical Support |
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This downloadable guide distills NPower New York's interactions with multiple organizations, large and small, and offers advice on key questions about technology staffing, including:
Hiring: Should you hire someone dedicated to technical support? If so, for what tasks?
Managing: Do you need a manager or a technician? Can one person be both?
Growing: When should you add to your existing technical staff?
Coping: Can your program staff help as "accidental techies"?
Sourcing: When might external suppliers be worth considering?
Spending: How much is reasonable to spend on technology support?
This page is not on TxDirector.com:
Go to Staffing for Technical Support
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About The Author:
Alex Wilkinson, Ph.D., is Professor of Practice at Syracuse University's School of Information Studies, where he teaches graduate and undergraduate courses in IT planning, information privacy and security, network management, and innovation in information industries.
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