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| Performance Enhancement - Diagnosing Performance Problems |
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Summary: No amount of time spent on solving a performance problem will work if the manager and employee don't know what is causing the problem. Too often the root cause of barriers to performance is not identified correctly, and so performance continues to suffer. This article maps out a process for diagnosing performance problems.
One of the toughest tasks for any manager or supervisor is to determine the cause of a performance problem. Since decisions to remediate the problem will depend on the diagnosis, accurate assessment is crucial. In this article we will outline a model of factors influencing employee performance, so that you are less likely to ignore a possible source of performance deficit. In future issues of the Public Sector Manager, we will return to this topic in more detail.
The Nature of Performance
Work performance is influenced by a number of factors. When performance is excellent, it is a result of a number of circumstances that work together to make this excellence possible. So, stellar performance requires that ALL relevant influences on behaviour are in place.
Sadly, poor performance can result from a SINGLE factor or influence that drastically reduces effectiveness. Frequently, a performance problem that is allowed to continue unchecked will expand as other influences turn from positive to negative.
A Seven Factor Model
We can suggest seven factors that influence or determine the level of performance. These factors are multiplicative in nature. For those of you whose favorite subject in schools was NOT math, this means that performance will be as strong as the weakest link in the chain of performance determinants. If there is a deficit in any one of these factors, performance will suffer.
Factor 1: Aptitude
MORE ...
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